The National Golf Foundation recently announced that four Kemper Sports managed properties earned top honors in its eighth annual Customer Loyalty Awards. In all, of the six awards that were presented at the 2011 Golf Industry Show in Orlando, Fla., Feb. 9-10, four were managed by KemperSports.
The awards were given to facilities with the highest customer satisfaction index scores based on surveys fielded through NGF's Golfer Survey Program in two categories.The 2010 awards were given to courses with green fees more than and less than $70.
KemperSports has a long history in managing NGF Customer Loyalty Awards winners as past recipients include The Wilderness at Fortune Bay, Butterfield Trail Golf Course and Desert Willow Golf Resort who were all top-five finishers in the premium category in 2008.
"We believe the award winners exemplify our commitment to providing outstanding customer service at all of our properties," said KemperSports CEO Steve Skinner. "Our proprietary TrueService training program has been enthusiatically adopted by our staff and the results are seen in increased revenues and guest satisfaction."
Kemper Sports manages Providence Golf Club and Windermere Country Club in the Orlando marketplace.
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